​​​​​​​​Facilitating communication for the Limited English Proficiency populations

in HealthCare Settings

About Us

Our goal is to understand your organization's
client needs, assess your infrastructure, offer strategic solutions and excellent customer service to create a positive experience in a cultural sensitive manner to the Limited English Proficiency populations.


​About the Director
Julia Page Hensen has over 17 years experience working in the Healthcare industry. She is the Director and Owner of Cross Cultural Services, LLC. From 2019-2021 she developed, implemented and managed a full Language Access Services program for Renown Health, northern Nevada's largest healthcare system, ensuring patient & provider satisfaction and regulatory compliance. In 2012 she became a National, Spanish/English Certified Healthcare Interpreter through CCHI. Before moving to Reno, NV she lived in Tucson, AZ where she spent seven years at Tucson Medical Center, southern Arizona’s largest acute healthcare system. Julia developed and managed the first International/Language Access Services Department in southern Arizona, serving the needs of the Limited English Proficiency populations. She graduated from the University of Arizona in 2000 with a Bachelor’s of Science in Business Administration, Marketing and International Business Majors and a Minor in French. Julia was raised in Sonora, Mexico.